Shipping Policy

Last updated: September 2026

Contact Information

For any enquiries about the status of an order or its delivery terms, please contact us at:

Email: info@wholesaleorientfragance.com
WhatsApp: +34 623 10 93 80

Operations Centre and Order Preparation

Orders are prepared at our operations centre in Santa Perpètua de Mogoda, Barcelona. In-person visits are available by appointment only.

Order preparation begins once the order has been confirmed, stock availability has been verified and the corresponding payment has been received or authorised.

Preparation times may vary depending on:

• Product availability.
• The type and volume of the order.
• The delivery destination.
• Any additional documentation or confirmation that may be required.

For special orders or destinations requiring additional arrangements, we may request further information or confirmation before dispatch.

Estimated Delivery Times

The delivery times shown below are estimates and are calculated from the date the order is dispatched:

• Mainland Spain: usually between 24 and 48 business hours.
• Balearic Islands and Portugal: usually between 48 and 72 business hours.
• Rest of Europe: usually between three and five business days, depending on the destination country, available service and carrier’s terms.
• Canary Islands, Ceuta and Melilla: usually between five and ten business days. These destinations require special arrangements, and the delivery time will be confirmed in the quotation.

Delivery times may be affected by stock availability, public holidays, transport disruptions, incomplete information or circumstances beyond the control of Orient Fragance.

The delivery time applicable to each order may be confirmed during checkout or, where necessary, before dispatch.

Shipping Rates

Shipping rates are calculated during checkout based on the weight of the order, the destination address and the available shipping options.

The applicable cost will be displayed before the purchase is completed. For orders managed through a pro forma invoice, the shipping cost will be shown in the corresponding breakdown.

Taxes and Documentation

The invoicing requirements and taxes applicable to the order and its shipping are determined in accordance with current legislation, the destination and the valid tax documentation provided by each customer.

Where necessary, the tax or customs conditions applicable to a special destination will be confirmed before dispatch.

Order Tracking

Once the order leaves our premises, you will receive any available tracking information so that you can check the delivery status.

The availability and format of tracking information may vary depending on the destination and shipping service used.

Address Accuracy

The customer must ensure that the delivery address, postcode, telephone number and all other information provided are correct and complete.

We are not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by the customer.

If an order must be sent again because an incorrect address was provided, additional shipping charges may apply.

Damaged, Lost or Problem Shipments

If a package arrives with visible signs of damage, does not reach its destination or is affected by any other issue, please contact us as soon as possible at:

info@wholesaleorientfragance.com

Where possible, you must provide:

• Photographs of the outer package.
• Photographs of the inner packaging.
• Photographs of the affected product.
• An image of the shipping label.
• The order number and a description of the issue.

Please retain the original packaging until the issue has been reviewed and resolved.

We will handle the claim with the carrier in accordance with the terms applicable to the shipment. No limitations of liability will apply other than those permitted under current legislation.

Shipping to the Canary Islands, Ceuta and Melilla

These destinations require special arrangements due to their tax, customs and shipping conditions, as they are outside the territory in which Spanish VAT applies and the order is treated as an export.

They may not always appear as an automatic option during checkout. Before placing an order, please contact our team by email or WhatsApp to confirm the applicable terms. We will send you a quotation showing the shipping cost and estimated delivery time, usually between five and ten business days.

Taxes payable at the destination, namely IGIC in the Canary Islands and IPSI in Ceuta and Melilla, are the customer’s responsibility and are calculated by customs authorities based on the declared value.

International Shipping

Shipments outside Spain and Portugal may be subject to special shipping requirements, documentation, customs clearance, duties and taxes in the destination country.

Where applicable, these conditions will be confirmed before dispatch. The customer will be responsible for any costs legally payable at the destination that have been communicated for the transaction.

Tracking and Enquiries

For any questions about a shipment, please contact us:

Email: info@wholesaleorientfragance.com
WhatsApp: +34 623 10 93 80⠋